• Sales & Exchange Store Policies 
  • SWIMWEAR & LINGERIE :
For sanitary reasons, all swim and lingerie items must be tried on over underwear with the protective slip on the item.  
No returns are admitted for lingerie and swimwear.

  • Any items purchased on final sale are NOT eligible for return or exchange.
 
  • ALL VINTAGE ITEMS purchased are FINAL SALE unless agreed otherwise with the company.
 
  For any other purchases, goods must be unworn and unaltered, with original tags attached to be eligible for an exchange or credit within 14 days of receiving your purchase. 
 

  • Luxury vintage items are not eligible for return or Exchange.
( final sales only )

  • Vintage / Pre-loved  or other regular priced merchandise cannot be exchanged for any luxury designer items. 

 
  •  Consumable Products : NO EXCHANGE OR RETURN
  • Lingerie : NO EXCHANGE OR RETURN
  • Underwear : NO EXCHANGE OR RETURN
  • Vintage clothing : NO EXCHANGE OR RETURN
  • Sale items : NO EXCHANGE OR RETURN
 

  • Private label :
 apparel ( not on sale ) :  
ELIGIBLE FOR EXCHANGE 
 OR STORE CREDIT 

 
  • HOW TO EXCHANGE YOUR ITEM IF ELIGIBLE
within maximum 14 days of receiving your item, 
email us at info@hermust.com 
Please include your ORDER NUMBER and state the reason for returning the item.
 
Return address:
1310 Gay Lussac, porte 207. 
Boucherville. Qc. 
J4B 7G4 
CANADA

We do not accept returns on consumable products that have been used, including perfume, cremes, cosmetics, and other beauty products. 
 
DAMAGED ITEMS:
If you receive an item that is damaged, please contact customer service at info@hermust.com for an exchange.
 
  DISCOUNT CODES:
  • Discount codes can be used only on specified collections unless mentioned otherwise . Please note discount codes are not applicable on luxury designer items.